Most retail outlets onboard cruise ships are run by Concessionaires. Typically they sell Cruise Line  merchandise, as well as perfumes, fashion accessories, watches and alcoholic drinks (high-end products).

The successful candidate will be responsible for, maintaining the  cleanliness of the shop,  achieving sales  targets that are set by the company, and ensuring that  guest accounts are verified and charged  correctly. Other  responsibilities will include, auditing inventories and stock against reports, following up on repairs needed in the shop and assisting in guest service and administration duties.

Knowledge, Skills & Abilities:

• Respects and understands others and displays multi-cultural awareness. Passionate about guest experience and the hospitality/retail industry.
• Able to stay calm and perform well in busy and stressful situations in a constantly changing retail environment.
• Able to retain a high volume of information to answer questions about all products. Leads by example of having a positive attitude.
• Possesses an open mind to new ideas.
• Possesses organizational and teamwork skills.
• Possesses exceptional guest relations and creative ideas when creating a special experience or moment for the guest.
• Commitment to exemplifying integrity and professional business standards.
• Proficient knowledge of Microsoft applications and POS software.

Success Measures:

• Demonstrates behaviors according to our clients' needs and contributing to achieving guest service rating target.
• Receives positive guest comments. Achieves personal sales goals.
• Achieves Jewelry leads generated goal. Maintains visual compliance standard. Compliant in all areas of Asset Protection. Key Competencies Model Characteristics
• Customer Focus
• Magnetic
• Cross-Cultural Agility Approachable
• Business Acumen Enthusiastic and Outgoing Drive for Results Open-minded Relationship Management Team Player Cross-Cultural Agility
• Self- Accountable Goal Oriented

Non-Negotiables:

Must be at least 21 years old.

• Able to travel and live/work on a ship. Able to work 6 months contracts. Able to work 7 days a week, up to 77 hours.
• Possess a valid passport and when possible a Seaman book copy. Able to stand for long periods of time.
• Able to physically participate and effectively contribute in cruise line’s boat safety and emergency life- saving drills as required.
• Able to lift, pull, and push boxes of merchandise and fixtures throughout the store and lockers up to 55 lbs. using the appropriate safety equipment as required.
• Proficient English reading, writing and speaking skills.

1. Pre-screening and shortlisting

2. Interview and assessment

3. Lockdown the successful candidate

4. Offer onboarding